SHIPPING

Once your order has been confirmed and authorized, it will be processed and shipped out to you within 24-48 hours. This does not include weekends and holidays. Please allow 3-7 business days for UPS ground delivery. Please note, KAO PAO SHU cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you of this via email. If you have any questions regarding the status of your order at anytime, please email us at store@kaopaoshu.it.

Orders received by 11:00 AM PST will be processed and shipped within 24 hours from that business day. Orders received after 11:00 AM PST will be processed and shipped the following business day. We do not ship orders on weekends and holidays.

In order to ensure timely delivery of your package, we cannot allow changes to an order once submitted over the website.

KAO PAO SHU is not responsible for Duty and Freight Charges for International Orders. Deliveries to Alaska, Hawaii, & Puerto Rico will be shipped 2nd Day Air.

International Shipping Charges vary per country and weight of package. You will receive your shipping cost and your final total by email prior to shipping.

# UPS Ground Service: Delivery to some destinations may take between 3 to 7 business days.

RETURNS & EXCHANGES

KAO PAO SHU wants you to be completely happy with your purchase, and gives customers 14 days from receipt to return or exchange your item bought from KAO PAO SHU’s online store. If you are not totally satisfied with your purchase, and would like to return or exchange your KAO PAO SHU merchandise you must first request a Return Authorization number (RA). No returns or exchanges will be accepted without an RA number on the invoice and on the return box.

REQUESTING AN RA (Return Authorization)

You can request an RA by emailing customer service at store@kaopaoshu.it. You will receive a reply with your RA number within 24 business hours. Please note RA numbers are only valid for 20 days. Items must be received within 20 days in order to be accepted. If an RA is received after the 20 day window the package will be refused and returned to sender.

All KAO PAO SHU online merchandise must be returned with the tags attached, and the original invoice within 14 days of receipt. KAO PAO SHU will exchange it or credit your credit card used for the original purchase. When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please keep in mind KAO PAO SHU does not take responsibility for packages that are lost or stolen in the mail.

If you would like to make a return or exchange to KAO PAO SHU, please follow these four easy steps: 1. Make a copy of the original invoice. 2. Write the RA number on the invoice and on the front of the box and indicate on the invoice whether you wish to make an exchange or receive a credit on the credit card used for the original purchase. For exchanges, please indicate on the invoice what merchandise you would like in exchange. 3. Pack and seal you return securely and include the invoice. Packages must be returned pre-paid. KAO PAO SHU will not accept COD deliveries. All credits will be placed on the card used for the original purchase. Policy Subject to Change Anytime Without Notice.

For any questions, please contact KAO PAO SHU at store@kaopaoshu.it

KAO PAO SHU’s bags and accessories are hand crafted by designer Naida Begeta. Due to their individual construction, no two products are exactly the same. Variations should be anticipated and revered because they are what makes KAO PAO SHU the unique line that it is.